Verify that all cables are connected securely. The resolution of the HDMI input is not supported. The incorrect EDID is selected for the HDMI input. (Applicable to the DM-NVX-E30 and DM-NVX-E30C) A message indicating that the resolution is unsupported appears on the display. Verity that all cables are connected securely.

The HDMI or Ethernet cable connections are faulty. The display does not support the HDCP level of the source.Įnsure that the display supports the HDCP level of the source. The HDCP settings of one or more DigitalMedia™ devices in the signal path do not support the HDCP level of the source.Įnsure that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source. The video is not being displayed, but the audio can be heard. Flashing to a black screen may occur on certain TVs. Switching between HDR and non-HDR content is occurring.

The display flashes to a black screen momentarily. Use a Crestron HDMI cable that does not exceed 20 ft (6.1 m). The Crestron HDMI cable exceeds the maximum length of 20 ft (6.1 m). Refer to the display device documentation for proper configuration to support 4K60 4:4:4 2-channel non-HDR or 4K60 4:4:4 2-channel HDR video. The display device is not configured properly.Ĭonfigure the display device properly. If further assistance is required, contact a Crestron customer service representative.ĭM NVX Encoder/Decoder Troubleshooting PROBLEMĤK60 4:4:4 2-channel non-HDR or 4K60 4:4:4 2-channel HDR video is intermittent. The following table provides troubleshooting information.

Sidplay audio decoder